THE CHALLENGE

Property managers, landlords, and tenants relied on manual, disconnected processes for payments, maintenance, communication, and leasing. This led to delays, arrears, poor visibility into building performance, and a disjointed resident experience across residential and commercial portfolios.

Key Challenges

• Manual, fragmented workflows across spreadsheets, calls, and emails
• High-friction rent/fee collection and limited arrears visibility
• Complex multi-building, multi-role permissions and auditability
• Slow maintenance coordination between tenants, managers, and contractors

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OUR SOLUTION

We built TaxManager, a centralized PropTech platform that digitizes the full lifecycle of building and apartment management—payments, maintenance, leasing, communications, and reporting—across tenant, owner, and manager portals.

Key Features

• Payment Automation (cards/wallets, recurring & one-time)
• Maintenance Management (tickets, SLAs, contractor assignment)
• Operational Dashboards & Reporting (arrears, occupancy, KPIs)
• Offer Management (LivoSecure) with real-time tenant bidding
• Tenant & Owner Portals (secure messaging, docs, statements)
• Visitor Access Control & Delivery Logs
• Notifications & Reminders (email/push/SMS)
• Documents, Receipts & Audit Logs (exportable)

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TECHNICAL IMPLEMENTATION

The platform is engineered for multi-tenant scale, security, and observability:

Frontend: Next.js (TypeScript) with Tailwind CSS and shadcn/ui for fast, accessible UI.
Backend: NestJS micro-modules with MongoDB (Mongoose) for flexible building/unit/tenant models and Redis/BullMQ for background jobs (billing cycles, reminders, exports).
Auth & RBAC: NextAuth (JWT) with roles for Manager, Owner, Tenant, Accountant; per-building permissions and audit trails.
Payments: Stripe for recurring and one-time charges; webhooks for invoice lifecycle, receipts, and dunning.
Files & Docs: AWS S3 for statements, contracts, and attachments; signed URLs and versioning.
Notifications: Email/push/SMS via provider webhooks; templated notifications for payment due, ticket updates, and announcements.
Observability: Structured logs, metrics, and dashboards; error tracking and SLA monitors.
Internationalization: i18n-ready copy and currency/date localization for residential and commercial contexts.

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DEVELOPMENT PROCESS

A 20-week delivery structured around iterative releases and stakeholder validation:

• Weeks 1–4 — Discovery, domain modeling, multi-tenant architecture, RBAC
• Weeks 5–10 — Payments (Stripe), maintenance workflows, portals, notifications
• Weeks 11–16 — Dashboards, reporting, LivoSecure offer management, documents
• Weeks 17–20 — Hardening (security, performance), data migration, launch playbooks

Bi-weekly demos ensured alignment with managers, owners, and tenant reps, incorporating real-world edge cases from active buildings.

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THE RESULTS

A unified, modern platform replacing manual processes and siloed tools—delivering faster operations, clearer finances, and a better resident experience.

• Increase in on-time rent and fee payments
• Reduction in average maintenance ticket resolution time
• Improved occupancy rates via real-time offer management
• Enhanced visibility into arrears and operational KPIs